How Our Deliveries Work

All the information you need to place an order with us.

Spend time browsing the website and add the items you need to the cart. Proceed to check out and you're done!

Delivery Days

  • Orders place Saturday to Tuesday will be delivered on Wednesday.
  • Orders Placed Wednesday to Friday will be delivered next working day.

Delivery Charges

  • NE9 Free
  • Collection Free (wed-sat 9am-12pm)
  • Other NE Postcodes £3

Urban Bakery Delivery

  • Delivery charges above apply
  • Orders must be placed by 12 noon for next day delivery
  • Deliveries are made Wednesday to Saturday
  • Some items require longer making and baking time, and will be stated in the product description
  • Catering options delivery options vary, ask for more information


  • Find the food items you need
  • Alter the quantity to let us know how much you wish to purchase
  • Checkout as normal
  • We will label and package your food items in recycled paper bags
  • Your order will be dropped off on the relevant day

Liquid Refills

  • First you need to find containers at home you'd like to be refilled. The whole aim here is to reduce plastic waste and live that little more sustainably
  • Make a note of how many millilitres (ml) your bottle holds
  • Find the liquid refill you wish to purchase
  • Amend the quantity in your shopping cart to reflect the quantity of your bottle

Eg. if your bottle holds 700ml, amend the shopping cart to show you'd like 700g. 1g is roughly 1ml.

  • Once you have your shopping cart ready, proceed to check out as normal.
  • On your allocated delivery day, simply place your bottles at your door step with each bottle clearly labelled with what liquids you'd like in each bottle.
  • We'll then fill them up at your door.
  • Please have your suitable containers on your doorstep or other visible place by 7am on your delivery day.

As simple as that!